Shipping policy

We may dispatch goods directly from our suppliers’ warehouse in NSW, VIC, SA, QLD and WA, which depends on stock availability and your delivery address. All the deliveries for Customers are organised through our contracted courier companies across Australia. Please note that all large machinery, refrigeration and flat-packed items are delivered to the first door (front or rear) of ground-level locations only in the condition of flat access (no steps). It does not include any negotiating lifts or stairs/steps due to Occupational Health and Safety Regulations. The delivery person/driver may assist with delivering the Goods at his discretion to a location within the premises nominated by the Customer, at the Customer’s sole risk.

The delivery prices and ETA offered on our website are to be used as a guide only. CATERWORKS will not be responsible for any time delay. Delivery prices and times for your order will be discussed with the Customer after an order has been placed.

Some non-stocked products are shipped directly from our supplier in Sydney, Melbourne, Brisbane or Perth. For these items, after placing your order online, our staff will contact you to confirm freight and delivery times. Delivery costs will be charged separately after this is confirmed with you by our team.

Customers are responsible for ensuring that the products they ordered will fit through their doorways and into their premises. We cannot take any responsibility if it does not fit. Any carriage charges caused by an aborted delivery are the Customer’s responsibility.

Delivery does not include unpacking, positioning or assembling items. A supplementary delivery cost for large items may apply.

Customers are advised to notify CATERWORKS within 24 hours after receiving the goods if they are delivered in damaged or soiled packaging.

(i)The Customer will not or does not accept delivery when the Goods are ready for delivery or (ii) CATERWORKS or its agent cannot effect delivery because CATERWORKS or its agent considers at the time of delivery that delivery would be hazardous or would be contrary to their policies, industry practice or statutory requirements or (iii) because the Customer has not provided CATERWORKS with appropriate instructions, documents, licences or authorisations to properly, legally and safely effect delivery of the Goods, risk in the Goods passes to the Customer, the Goods will be deemed delivered, and CATERWORKS may store the Goods until actual delivery, in which case, the Customer will be liable to CATERWORKS for all related costs, such as re-delivery charges, storage and insurance.